Any one else have problems with RedOctane?

Bee-chan · Basic Member Joined: 19 May 2005 Location: Stanhope, NJ

Just out of curiousity, has anyone here ever had any problems with RedOctane? Not pad wise. I mean as in ordering pads, requesting a certain way of mailing whatever you order, pay for it, then they tell you they can't ship the product(s) you ordered, but STILL charge you the shipping fee?

I had ordered 2 Afterburner pads at the beginning of this week, told them I wanted it shipped overnight, okay'd everything, got the confirmation email, but didn't find out till later they called the wrong person, saying they couldn't ship the pads out until tomorrow. But we still would have been charged the shipping fee for the overnight option.

This was not okay because these pads were needed for a carnival that's going on right now as I type, which is the reason why I had told them send it over night.

Has anyone else EVER had any troubles with Redoctane before?

~~Bee
_________________

psisarah · Trick Member Joined: 06 Jul 2005 Location: Toronto

Yes. They're incompetant and don't give a damn about customer satisfaction. When I ordered my Ignition it was terrible, their customer support is abyssmal at best. Once they have your money in their pocket they don't care about you anymore. Sorry to hear you got screwed.
_________________

MadFlava · Trick Member Joined: 21 Feb 2006

They did the same to me. I ordered 2 converters overnight, they didnt ship them for 2 days then Fedex proceeded to not deliver them for 5 but I got charged for overnight.

They did credit me back however since in the end, Fedex screwed up worse than they did.

ceraf · Posted: Sat May 20, 2006 8:02 am Post subject:

man...and i was thinking of getting an ignition from them. there goes that idea.

Bee-chan · Basic Member Joined: 19 May 2005 Location: Stanhope, NJ

Makilaz · Trick Member Joined: 15 Sep 2002 Location: Holden, MA

Lord GS-41 · Posted: Sun May 28, 2006 9:13 pm Post subject:

I've had an Ignition 2.0 for about two years now, and I've had no problems (Cept for my down arrow sometimes, but that's because of the way I store it - upright. Store it flat if you can.) But I bought mine in-store at a Gamestop.

Ryudori · Trick Member Joined: 19 Aug 2004 Location: New Jersey

I wouldn't even bother odering anything from RO again. I got an Ignition 2.0 last year and it broke in a matter of three months, then just recently I got a 3.0 and it broke in about 3 weeks...wtf I've had $20 mats last longer than that.

Save your money, it isn't worth the aggravation.
_________________

My DDRecall. Drop me a challenge or something