owners of redoctane pads -- um, quite IMPORTANT

_cellardoor · Trick Member Joined: 13 Mar 2005 Location: michigan

i looked everywhere and didn't see this posted. i'm pretty surprised it hasn't been. anyway, on to the reason i'm never going to be able to play ddr for free again..

my redoctane ignition 2 soft pad broke the other day.. it's like the eighth time, no big deal, i'll just go over to ebgames and use the $10 warranty like before, right?

WRONG.

terrible news for anyone who ever relied on being able to milk the warranty for all it's worth. yeah, warranties are gone as of a month ago.

best buy bought the rights to sell RO pads. they're the only ones who can sell them now, in fact. and they don't offer warranties because they're a "significant loss to best buy."

we called ebgames. they called every store in the midwest, and none of their stores have any new RO pads or any shipments coming again, ever.

we called gamestop. but they said they only sell gamestop brands now at EB.

so we called best buy - and it was confirmed that this is the end of my ddr career, pretty much. oh, and all the warranties we have right now are one hundred percent VOID. only best buy can ever sell an RO again. and they never plan to offer any warranty, with a fantastic nonexistent return policy.

as my friend almost shouted at the salesperson:
"so you're saying, if i go in and drop a hundred bucks on a pad that's made to be stomped on, and it breaks through normal use in any time at all, then i have to come in and pay another 100 dollars to get the same product?"
salesperson responds:
"well, you shouldn't really be stomping on it, if you're careful, they can last years."

if that doesn't say enough.. honestly, this calls for a mass hatefest. e-mail, petition, whatever.

in conclusion, i don't know what to do. i mean, i go through ROs.. at most, once every two or three weeks. they expect me to drop $100 (as opposed to ten to renew the warranty) on a new one once a month?

unbelievable.

/edit

contact best buy: http://www.bestbuy.com/site/olspage.jsp;jsessionid=EUQAOFSIEPRSDKC4D3EFAFI?id=cat12104&type=page

jamygabb · Trick Member Joined: 30 Jul 2005

i'm not going to Best Buy anymore. mumbles...retarded Best Buy...

noise_tank24 â¶â · Trick Member Joined: 22 Jun 2005 Location: Cincinnati, OH

How ironic... my ignition 2.0 died today. (good thing I ordered a CF last week That sure does suck.

If this is true, this thread is worthy of announcement/sticky status, and you really need to repost in the RO Ignition 2.0 thread
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Shinmizu · Posted: Sat Aug 13, 2005 2:31 am Post subject:

Do you have any references for this? I'm not seeing any info of the sort on either Redoctane or Best Buy's site. Also, is it all RO pads? Because RO is still taking direct orders over the internet, and they do offer a warranty (you still have to deal with their notoriously craptacular customer support, though).

If it's just those Ignitions, put this in the Ignition thread, and I'll close this thread. Otherwise, I'm skeptical at best as to the validity of this. Maybe those other companies aren't getting Redoctane pads anymore since they cost more than generic pads and get returned just as much?
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Joel Stud?! · Trick Member Joined: 16 Jun 2005 Location: The ILSTU

I vouch for the validity. Best Buy is now the only place to buy RO pads, unless you order it directly through RO. The worst part is, that they are not sold at all Best Buys. The warranty is that big of a deal for me, because I take good care of my pads, and they last me quite a while. But the Best Buy nearest to me doesn't have any in stock, and said they won't for months, until it's a required item for inventory.

They did however have an ignition 3.0 for display, and of course it was busted. It had apparently been out less then a week, and the right and left arrows were both dead. I mentioned it to the guy in the video game department, and he said "You just must not be able to handle heavy." I then asked him to play, he did, and failed Wild Rush misereably on heavy, standard, and barely passed on Light. He then said that Red Octane was not trustworthy, and that I should just buy a mad kats.

I would like to say that the from the little I've used GameStop's nicer pad (with the foam insert), I actually prefer it to the Ignition. Especially sense the buttons seem to have a larger response area. Just my two cents though.

Genesis0560 · Trick Member Joined: 03 Aug 2005

my ignition 3.0 is starting to show signs of dying. Its very upsetting. since im an idiot i lost the receipt and got no extended warranty. oh well, i was thinking of ordering a CF soon anyway.
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shimikiah · Trick Member Joined: 27 May 2005 Location: Zanarkand

None of my game stores would sell me a warranty in the first place. I've sent my ignition in to RO once, and I have a feeling its going to break again before the next warranty, so I'll have to send it in again. The warranty renews each time you get a new one. What do you expect?

Personally, I expected a little more, but oh well.
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dj_sammylvr03 · Trick Member Joined: 20 Jun 2004 Location: Connecticut, US

The GameStop at the local mall sells then ,and EB Games and Gamestop sell them on the internet.

Cxper · Basic Member Joined: 30 Jun 2005 Location: Colorado

Just to add in... My Redoctane Ignition 2.0 recently broke down, meaning the back button completely died. Its only six months old, and for $100, I expected better quality. I tried to repair it by increasing contact of the metal strips, but it must be a break within the pad itself. I also know its not the inner pad either. RedOctane was no help, the offered me 20% off anything, but I don't know if I can trust their quality. The Afterburner had a 90 day warantee, but these things can break down easily after that. I just dont know if it is worth the risk. Any comments or ideas?

Also, I bought a crappy $15 pad from gamestop, and it has easily outlasted the Ignition, and it has better sensors, really large too.

xbskid · Trick Member Joined: 06 Sep 2004

After reading this thread, I can safely come to the conclusion that RedOctane succeeds and selling products that fail too easily. Honestly, why buy a pad that's going to friggin DIE after normal use in the first place? Buy something decent.

Like a CF. Haha. Or make one of those laser mats. $100 is way too much for a pad that breaks after a few months, and as for that 3.0 that died after a week? $150 for that? Why? Why can't RO make something durable for once. I've used my CF for parties, public demonstrations, and simply playing at home, and it still works perfectly. Granted they are $300, but you certainly get what you pay for.

dj_sammylvr03 · Trick Member Joined: 20 Jun 2004 Location: Connecticut, US

poofacepwnz · Basic Member Joined: 15 Aug 2005

Yep, this is true.
I doubted it at 1st too. But then I was loking into buying an ignition and I called every eb and gamestop in my area and none of them had it. So i called up Best Buy and they had them.

Zaeon · Basic Member Joined: 16 Jul 2005

My down arrow has been "phantom stepping" for a while (I think that's the right term). Meaning it will all of a sudden start rapidly activating even when I don't step on it. It's really bad for performance because while it's phantom stepping, if I step on it when I actually need to use the down arrow, it won't work. Is there a way I can fix this? If not, is there any soft-pad that is actually reliable? It seems everyone is having problems with the RO soft-pads.

elementis0 · Trick Member Joined: 01 Nov 2004

heres a suggestion:

www.cobatlflux.com

it may be expensive but the price for buying would, would definitly save you from buying so many pads which would eventually end up costing more.
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Tashi · Posted: Tue Aug 16, 2005 11:23 pm Post subject:

i dont know how hard your stomping, but my levelsix ignityion pads have lasted well over a year. might wanna give um a shot, they're a hell of a lot cheaper too http://www.levelsix.com
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DigitalCyber · Trick Member Joined: 22 Jul 2004

Well,you out e stomping on them anyways. The sales person is right. They can last a year. I have an igniton 2.0. Had it for about 8 months now and Im not having problems with it. Only thing is the lining inside hte pad might rip. But thats very easy to tae care of. And I went to Gamestop yesterday and they had 2 Ignition 3.0 pads. Just so we know this whole thing is true. Wh dont we contact RedOctane on the net and as them if only Best Buy has the rights to sell them?

Neo Raven456 · Trick Member Joined: 01 Apr 2005

Solution: Buy an Afterburner from RO's online story, if you've bought 1 Ignition, and gotten a new one 8 times for $10 each, you've spent $180, just $20 shy of an Afterburner. Get an afterburner, they last and they have a warranty through RO.

Cxper · Basic Member Joined: 30 Jun 2005 Location: Colorado

I don't see why anyone would buy the Afterburner. Redoctane has such a terrible reputation of having lower quality products, and I dont think this product is any exception. I had the problem with my Ignition, and all the customer service did was try and give me incentives to buy something else. Once you get up into the $200 price range, you might as well get a CF-- you can even get a 1 yr warrantee, something RO couldn't even attempt.

RTP! · Trick Member Joined: 25 Nov 2004 Location: Grayslake, IL

THe only thing I buyin from redoctane now is a reload pedal. Im through with their pads.
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nuttyturnip · Posted: Sat Aug 20, 2005 6:33 am Post subject:

Ok, so what about those of us that bought a RedOctane with a warranty well before EB stopped selling them? I bought mine in January '05, and I was waiting until closer to the warranty expiration to take it back. Since I paid extra money for that warranty, aren't they obligated to honor it in some form, even if it's just giving me my money back or store credit?