Red Octane Afterburner

Jedo · Trick Member Joined: 18 Nov 2004 Location: NYC

I played on this pad recently, adn I have to say I didn't like it much. I had trouble playing ont it.
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Synpax · Trick Member Joined: 04 Jul 2004

I was ready to order an Afterburner until I read this thread. So I sent an email to Red Octane today:

Hi,
I really want to buy an afterburner. But then I read this thread:
http://www.ddrfreak.com/phpBB2/viewtopic.php?t=103530

It doesn't trouble me so much that you guys have a problem with the
controllers. What does trouble me is how awful you guys are in treating
people trying to get customer service. This is on probably the premier DDR
website and has probably cost you a lot of business.

I suggest you maybe post to this thread and try to fix things.

I am really bothered by the fact that if you send me a busted pad, I will
have to pay an ADDITIONAL $50 to ship it back to you. It seems about 90% of the people who use the Xbox (like me) had serious problems with the pads.

It's too bad, because I was ready to enter my credit card info onto your
site - just until I read that thread.

Later today, I received this email from them:

Hello,

Thank you for the email. We are very sorry to hear that. The control box issue was resolved long ago and we are currently sending out new control boxes to anyone with a bad one. All pads that go out now should contain a new control box. If the problem occurs again, we are more than willing to send out a replacment free of charge.

As for defective pads, on the rare occation that one appears, we pay for shipping for the customer to get the pad back here and replace it for a brand new one. We are more than willing to stand behind our product for up to 90 days after the initial purchase price.

Thank you,
Service RedOctane

I think I will go ahead and order one tomorrow.

Sinistar · Posted: Thu Jun 23, 2005 7:57 pm Post subject:

And the cynic in me says, "Look at that, they respond the same day when you want to give them money, but take a week to respond when you need something fixed."

But for all I know, they might have been swamped on the tech support side lately and not quite as much on the sales support.
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Thomas Hobbes · Posted: Thu Jun 23, 2005 8:09 pm Post subject:

Haha, they are so 'fob'

occation.
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Allusedup · Basic Member Joined: 09 Jun 2005

You can count me among those who were extremely interested in buying 2 afterburners, but bought 2 CF's after reading the thread. I kind of had the same cynical thoughts about getting good support before buying and once you hand over the money you're on your own.

Would have been nice to save $100 per pad over the CFs (plus, they look cooler), but I think I made the right choice. You'd think with a new product release, they would have overstaffed the service department just so all the negative stories would not have happened.

Hidyman · Basic Member Joined: 20 May 2005

I've updated me review with more information about the control box issue.
See post 231 on page 12.

LazyKenny · Trick Member Joined: 25 May 2005

I got a small question. Whats the life expectancy on an Afterburner?
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Retired

wodos · Trick Member Joined: 29 Jul 2004 Location: auburn, al

Homo-Wan-Kenobi · Trick Member Joined: 02 Mar 2002 Location: Brattleboro, VT

OK, I got my 2nd cbox yesterday and tried it out...same disconnect problems as before. So I called them. Their only solution at this point is to have the pad returned to them for my choice of a full refund (less shipping, ohoho, I get to pay $64 to "rent" a semiworking product for a couple of weeks) or a replacement (which they will send on their own sweet time). I'm really not satisfied in either case. I've filled out the return form requesting an exchange. I figure this way I'll eventually have a working unit, and if I'm dissatisfied with it still, I'll go ahead and return it for a refund and even though I will be out the shipping cost, they'll be out a lot *more* for the multiple shippings to exchange and return it. Is that petty? You betcha. I disrecommend ordering from them because I have yet to have a positive experience with their CS reps (neutral at best to downright snippy like the guy I got today) and I agree with what has been mentioned a few times in this thread along the lines of "once they have your money..." well, you get the drift. Anyone else have a similar experience?
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tsugaru_madness · Posted: Tue Jun 28, 2005 11:05 pm Post subject:

ive had my afterburner for about a month and havent had any problems yet, though im wondering, why i do so poorly in arcades..i can A tsugaru and B on burning heat and i went to the arcade tried and failed both of them.. whats the big difference and what pads are out that are like the arcade one..i thought this pad was supposed to be "like the arcade"
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i own: ddrmax, ddrmax2, ddr extreme, ddr extreme 2, in the groove, red octane afterburner

waiting to get: from what i hear, blueshark metal pads are the best arcade-like pads on the market.. so i want this :]

Sinistar · Posted: Wed Jun 29, 2005 6:03 am Post subject:

diddrstrait · Trick Member Joined: 01 Jan 2004

chances are you're also used to the home version timing windows and difficulty settings (most of the extremes here in orlando are set to 6 or 8 for life difficulty...home version is set to 4 I think).

naturally untalented · Posted: Wed Jun 29, 2005 8:06 pm Post subject:

a week of heavy play and 2 small cracks on the bottom panel

connection issues are sure to follow... *sigh

The Long Arrow · Trick Member Joined: 04 Mar 2005 Location: 6th Mix

elementis0 · Trick Member Joined: 01 Nov 2004

I Have a CF not sure if this afterburner is gonna be better but lowered arrows i would kill for those

well if i hear this after burner is better than a CF i am definatly going to get it. unless CF comes out with a new pad to challenge it lol then if a buy the after burner id have to get a new CF i hope that doesnt happen =P

Edit: nvm i just read some posts besides ther first one. im still comfterble i bought a CF w00t go CF

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sephiroth1215 · Posted: Thu Jun 30, 2005 3:17 pm Post subject:

I just got my new Cbox and everything works perfectly especially stepmania. I understand that the life of the pad must not be as long as a CF but I believe RO said they will sell replacement parts for it.

phonzmanh20 · Basic Member Joined: 26 Jun 2005 Location: Olathe, Kansas

I just ordered my pad today and I left a special message for them.

"After hearing about all the control box problems, please try to get me one that works.

"

drummerdude781 · Basic Member Joined: 20 Mar 2005

After about two months of very heavy play, my 2P down arrow just died. Goddamn. I took off the arrow plate and looked at the foil... three rips. The sensor looked fine. Should I just send my pad back to RO? Or is there something better I can do to save my baby...

Sinistar · Posted: Fri Jul 01, 2005 4:27 pm Post subject:

Looks like it's already time for somebody to make an Afterburner sheet metal mod.

That didn't take long at all.
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