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MixX
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Joined: 25 Feb 2004
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ginirosaru
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Joined: 30 Jun 2004
Location: PA |
1.  Posted: Sat Aug 21, 2004 10:03 am Post subject: |
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Is this your story, or somebody elses that you are looking at?
Either way, it is not Cobalt Flux's fault with the shipping. They send their shipping off into the hands of FedEx, and what happens after that they have no control over it.
FedEx has the responsibility to deliver and have you sign for it, not CF. It was out of their control what happened.
When I ordered my Cobalt Flux, they didn't have me sign either. It was left in my garage. It is unfortunate what happened, though  Sorry to hear that. |
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MixX
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Joined: 25 Feb 2004
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| 2. Posted: Sat Aug 21, 2004 10:10 am Post subject: |
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| but, i paid to cobalt flux, no tofedex |
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ginirosaru
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Joined: 30 Jun 2004
Location: PA |
| 3. Posted: Sat Aug 21, 2004 2:01 pm Post subject: |
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I know, but it's Fed Ex's fault.
You can send an email to Cobalt Flux and tell them your situation and see what they say about it, but Fed Ex is the one that screwed up. CF might refund you/send another, but I'm not really sure. |
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goodtimesddr
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Joined: 17 Jul 2004
Location: Temporary secret IIDX lair in Providence. |
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Liquid Zero
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Joined: 11 Apr 2003
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goodtimesddr
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Joined: 17 Jul 2004
Location: Temporary secret IIDX lair in Providence. |
| 6. Posted: Sat Aug 21, 2004 3:14 pm Post subject: |
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When countries are in war. Stuff happens.
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I took the path least taken. Now where the hell am I? |
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Agent J
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Joined: 29 Feb 2004
Location: Dimension X |
| 7. Posted: Sat Aug 21, 2004 5:50 pm Post subject: |
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| It's kinda funny. This thread started almost the exact same way Minerva's other post on CF's forums went. She posts her story, someone says it's FedEx's fault, not CF's, and she protests saying she paid CF, not FedEx. Mixx, that much is true, but, and I'm going to sound like a broken record, the package becomes FedEx's responsibility once CF pays them to ship it to them, and that's why you need to talk to FedEx, not CF. The part about "Signature Service Not Requested" sounds very suspicious to me. That might be, as someone mentioned, solely the deliveryman's fault as I've had several packages delivered via FedEx and they all required SOMEONE to sign for them to ensure safe delivery. Other than that, all that can be said on the topic has pretty much been said. |
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Pantera
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Joined: 01 Feb 2004
Location: ¯\(º_o)/¯ |
| 8. Posted: Sat Aug 21, 2004 8:37 pm Post subject: |
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| Kunio573 wrote: | | The part about "Signature Service Not Requested" sounds very suspicious to me. That might be, as someone mentioned, solely the deliveryman's fault as I've had several packages delivered via FedEx and they all required SOMEONE to sign for them to ensure safe delivery. |
I ordered the doubles pack, and they shipped each pad seperately. When the first one got here it got here early in the morning when I was still in bed, when I heard the doorbell ring I jumped out of bed and got to the door as soon as I could. The delivery guy had left the pad in the garage and was halfway back to his truck when he saw me and just asked if I was expecting the package. He didn't have me sign anything. The second pad was delivered the next day while I was at work. It was placed in my garage and nobody was home to sign for it. Fortunately for me, I live in a city with a rather low crime rate and an even lower amount of DDR playing residents...
While I agree that Cobalt Flux is probably not at fault, FedEx definetly sounds like should be. You should be after them if anyone. Yes, I realize you paid Cobalt Flux, but what you don't seem to realize is that included in the payment for the pad to Cobalt Flux is a pretty hefty fee for shipping and handling (mine for the doubles pack was nearly an extra $100). Then Cobalt Flux pays that shipping and handling money to FedEx to have the packages delivered. You effectively hired FedEx to ship their (CF's) goods to you through Cobalt Flux. So the fact that you paid all your money to Cobalt Flux doesn't make error in the actual delivery of the package their fault.
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Agent J
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Joined: 29 Feb 2004
Location: Dimension X |
| 9. Posted: Sun Aug 22, 2004 5:44 pm Post subject: |
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| Quote: | | I ordered the doubles pack, and they shipped each pad seperately. When the first one got here it got here early in the morning when I was still in bed, when I heard the doorbell ring I jumped out of bed and got to the door as soon as I could. The delivery guy had left the pad in the garage and was halfway back to his truck when he saw me and just asked if I was expecting the package. He didn't have me sign anything. The second pad was delivered the next day while I was at work. It was placed in my garage and nobody was home to sign for it. Fortunately for me, I live in a city with a rather low crime rate and an even lower amount of DDR playing residents... |
Oh wow, really? That's way below what I'd expect of FedEx. I had a CD player delivered via FedEx to my college mailbox, and even though campus mail already had it safely in their possession, I still had to sign for it when I picked it up myself. And that was with a FedEx shipping option that was only $1. I had also sent my Playstation 2 to Sony for repairs, and they sent it back FedEx free. It arrived while I was at work, and they had my sister sign for it. I'd expect more from something that cost about $50, or in your case, $100 to ship. It's not right for such expensive delivery to require no form of confirmation whatsoever. |
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916 Roseville SUCKS
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Joined: 10 May 2004
Location: Roseville, CA |
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DJX
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Joined: 30 Jun 2003
Location: CA |
| 11. Posted: Mon Aug 23, 2004 6:13 am Post subject: |
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You absolutely have to contact FedEx, and you can't afford to wait very long about it. FedEx is not supposed to leave a package worth more than $5 USD without having a signiture for it, so unless they have said signiture recorded by someone else (in which case you have an entirely different problem), then FedEx has been negligent and I'm sure some kind of legal action can be taken, especially with as much as a CF costs.
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Dancing Dan
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Joined: 05 Jun 2002
Location: San Mateo, California |
| 12. Posted: Mon Aug 23, 2004 7:49 am Post subject: |
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Ok am i the only one who received the package via UPS and not fed-ex.....unless im being an idiot and it was fed-ex....well regardless. Mixx how long have u been waiting? They told me two weeks but it took 3 1/2. Sure i had to wait but it was well worth it. First email CF and check on the status of ur pad. They may have been busy making tons of these pads and got held back sending urs. U never know. Thats what i had to do when i ordered mine. They just kindly told me that it was on its way, and sure enough it came (just a week later than they said). If it has been sent, be patient, its WELL worth the wait.
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DJX
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Joined: 30 Jun 2003
Location: CA |
| 13. Posted: Mon Aug 23, 2004 8:12 am Post subject: |
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| Dancing Dan wrote: | | Ok am i the only one who received the package via UPS and not fed-ex.....unless im being an idiot and it was fed-ex....well regardless. |
CF started out using UPS, but they switched to FedEx. That was the biggest mistake they have ever made, but I digress.
| Dancing Dan wrote: | | Mixx how long have u been waiting? They told me two weeks but it took 3 1/2. Sure i had to wait but it was well worth it. First email CF and check on the status of ur pad. They may have been busy making tons of these pads and got held back sending urs. |
Since you are responding to someone's post, it would be useful to read what you are responding to first. On the CF forums she clearly posted that CF's website shows it having been shipped, and FedEx's website shows it having been delivered. The problem here (which is a FedEx problem, not a CF problem) is that FedEx didn't have anybody sign for the package, which is against their rules.
"Packages with a declared value over $100 US$ are ineligible for signature release. In these cases, FedEx must receive a valid signature. This is also true for several service options, like COD (Collect On Delivery), Dangerous Goods, etc."
I was wrong about the $5 USD, I was being stupid, but nonetheless this statement comes from the FAQ on the FedEx Ground service, which is what CF uses (or at least used for mine). That FAQ can be found here:
http://www.fedex.com/us/customersupport/express/faq/tracking.html
Based on that, if you claim to not have signed for your package, then FedEx is in clear violation of their own regulations, and since this has caused you a problem, you are entitled to something. Again, I recommend taking this to FedEx, and leaving CF out of it, since there is absolutely nothing CF can do.
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Dancing Dan
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Joined: 05 Jun 2002
Location: San Mateo, California |
| 14. Posted: Mon Aug 23, 2004 4:36 pm Post subject: |
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Ahh ok that clarified alot. See i wasnt sure if hed just been waiting for it but cf had sent it, or if it was the same situation as the other woman in that other post. Mixx did not clarify what his problem was. So being a dumbass i assumed he meant something different haha. Ok well then ya its fed-ex's fault. Why they wouldnt leave a note and come back is beyond me.
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BTTB
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Joined: 10 Dec 2002
Location: Deep in you. |
| 15. Posted: Mon Aug 23, 2004 7:32 pm Post subject: |
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You're going on the wrong way. Instead of bitching about how shitty CF is for not delivering your package, you should be contacting FX. Try that for starters.
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MixX
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Joined: 25 Feb 2004
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| 16. Posted: Tue Aug 24, 2004 12:18 am Post subject: |
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thx very much all of u for reply my post...
well , im son of Minerva.... wawawa 
and... im still waiting the mail from cobalt flux... |
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DJX
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Joined: 30 Jun 2003
Location: CA |
| 17. Posted: Tue Aug 24, 2004 6:40 am Post subject: |
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MixX, you should tell your mother to take a look at the comments here. There seems to be some confusion about the roles of CF versus FedEx from her point of view. She isn't going to get anywhere by complaining to CF, and although her point that she paid CF is valid, the pad is completely out of CF's control once it has been shipped. Ask her to take a look at the suggestions posted in this thread, and then get back to us.
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Sinistar
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Joined: 20 Nov 2003
Location: State College, PA, US |
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