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Slickone
Basic Member
Joined: 09 May 2003
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0.  Posted: Sat Oct 25, 2003 3:17 pm Post subject: My machine location addtion |
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| I added a machine to Tennessee->Hendersonville a week or so ago, and now it's gone, and is not even under unverified list. Why? |
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J Dogg
Administrator
Joined: 16 Jan 2002
Location: Sunnyvale, CA |
| 1. Posted: Sat Oct 25, 2003 6:02 pm Post subject: Re: My machine location addtion |
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| Slickone wrote: | | I added a machine to Tennessee->Hendersonville a week or so ago, and now it's gone, and is not even under unverified list. Why? |
Perhaps you submitted it incorrectly.
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Slickone
Basic Member
Joined: 09 May 2003
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| 2. Posted: Sun Oct 26, 2003 1:12 pm Post subject: |
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If you're ad admin, wouldn't you know? Or couldn't you find out?
Not sure what you mean, but if you mean the info was incorrect, which I'm pretty sure wasn't, wouldn't you either correct it yourself, or send an email to the contributor to ask them to fix it (if possible), or ask them to send correct info to you?
If you mean I did something wrong when trying to enter and submit the info, it was shown in the Unverified list right after I submitted it. |
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J Dogg
Administrator
Joined: 16 Jan 2002
Location: Sunnyvale, CA |
| 3. Posted: Sun Oct 26, 2003 1:38 pm Post subject: |
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| Slickone wrote: | If you're ad admin, wouldn't you know? Or couldn't you find out?
Not sure what you mean, but if you mean the info was incorrect, which I'm pretty sure wasn't, wouldn't you either correct it yourself, or send an email to the contributor to ask them to fix it (if possible), or ask them to send correct info to you?
If you mean I did something wrong when trying to enter and submit the info, it was shown in the Unverified list right after I submitted it. |
Once it's gone, it's gone, and I can't keep track of it anymore. There's nothing I can do to help you anymore unless other people are having the same problems and can reproduce them.
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Slickone
Basic Member
Joined: 09 May 2003
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| 4. Posted: Tue Oct 28, 2003 3:17 pm Post subject: |
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| Again, an email or PM should be sent to the contributor telling them of the error before wiping out the info they took the time to contribute. |
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J Dogg
Administrator
Joined: 16 Jan 2002
Location: Sunnyvale, CA |
| 5. Posted: Tue Oct 28, 2003 3:42 pm Post subject: |
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| Slickone wrote: | | Again, an email or PM should be sent to the contributor telling them of the error before wiping out the info they took the time to contribute. |
We don't know what the error was. We don't know what caused the problem. We have NO idea why your entry got magically erased. It's IMPOSSIBLE for us to send any kind of email or PM because we have no clue as to why it happened. I'm guessing it was an error on your part, because nobody else is reporting bugs of this sort. Again, there's nothing I can do to help you anymore unless other people are having the same problems and can reproduce them.
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Last edited by J Dogg on Tue Oct 28, 2003 3:43 pm, edited 1 time in total |
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Spike
Administrator
Joined: 17 Jan 2002
Location: Denver |
| 6. Posted: Tue Oct 28, 2003 3:43 pm Post subject: |
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Of course, if we don't know of the error, it's hard to contact the person about it. Such is the case here.
Maybe you should try resubmitting. Remember everything you did this time. If it happens again, then try again, and change something slightly. If it continues to happen, post again in the Site Feedback forum telling us EVERYTHING that you did. All the different attempts, what information you put in, EVERYTHING. Only then can the coders figure out what is wrong so they can fix it.
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Slickone
Basic Member
Joined: 09 May 2003
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| 7. Posted: Tue Oct 28, 2003 7:33 pm Post subject: |
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Just for your own knowledge, just so you know your site hickupped, trust me, it was there, listed under 'unverified'. Screenshots can tell a thousand words. I wish I had taken one. Also if it wasn't there, I wouldnt have been able to click 'no' when it asked if all the information was correct.
Yes, I did make the little mistake thinking it was in preview mode after it asked me if all the information was correct after I was the one that had just submitted it, but I'm a programmer too like you. I've been using computers for 20 years, and the internet for close to half that. So, unless the 0/1 rating I gave it made it dissappear, I don't see how it could have been an error on my part, whether others aren't having problems or not. |
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J Dogg
Administrator
Joined: 16 Jan 2002
Location: Sunnyvale, CA |
| 8. Posted: Tue Oct 28, 2003 7:50 pm Post subject: |
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| Slickone wrote: | Just for your own knowledge, just so you know your site hickupped, trust me, it was there, listed under 'unverified'. Screenshots can tell a thousand words. I wish I had taken one. Also if it wasn't there, I wouldnt have been able to click 'no' when it asked if all the information was correct.
Yes, I did make the little mistake thinking it was in preview mode after it asked me if all the information was correct after I was the one that had just submitted it, but I'm a programmer too like you. I've been using computers for 20 years, and the internet for close to half that. So, unless the 0/1 rating I gave it made it dissappear, I don't see how it could have been an error on my part, whether others aren't having problems or not. |
It doesn't matter if it's your fault or my fault. Since you are a programmer, you should know that there's no way for me to find out how the DB entry was lost. Once it's gone, it's gone. Sure, backups might have the DB entry there, but it doesn't give us any info about how it was lost. And yes, screenshots can tell a thousand words, and I wish you could have taken one also. I don't really care if it's your fault or mine. If we could analyze the problem, and fix it, that would be even better.
Anyway, it is possible that other people clicked "no" at the same time and made the whole thing disappear. It's also possible that a rogue moderator went into the database and deleted the entry. It's also possible that solar storms changed a bit in the machine location entry to make it disappear. The thing is... I don't know what happened. If other people were having the same problem, that would help. If you could give a full report of what you did, and how to reproduce it (again, as a programmer, you should know that the first step in debugging is reproducing the problem), that would also help. Unfortunately, we have this post, and it doesn't help much.
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MeltyKiss
Maniac Member
Joined: 26 Jan 2002
Location: NorCal Bay Area |
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Junior Asparagus
Administrator
Joined: 23 Jan 2002
Location: Natick, MA |
| 10. Posted: Wed Oct 29, 2003 5:13 am Post subject: |
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Why don't you just try adding it again? 
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Slickone
Basic Member
Joined: 09 May 2003
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| 11. Posted: Wed Oct 29, 2003 10:14 am Post subject: |
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| MiltyKiss wrote: | | Slickone wrote: | | Screenshots can tell a thousand words. I wish I had taken one. |
One Screenshot is a thousand words... but you took Zero screenshot(s)... so... 
Until you provide proof or a way to reproduce the "hiccup," it's just words that could or could not have been made up. |
Oh! Well thanks for clearing that up. Your reply really wasn't necessary... |
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Spike
Administrator
Joined: 17 Jan 2002
Location: Denver |
| 12. Posted: Wed Oct 29, 2003 1:34 pm Post subject: |
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Well until you try to recreate the error in hopes of providing us with more information...then yes it was necessary.
The point is you're saying there is an error and haven't made any effort to recreate it, or if you have you haven't made any effort to share the information you found with us.
What do you expect us to do exactly?
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Slickone
Basic Member
Joined: 09 May 2003
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| 13. Posted: Wed Oct 29, 2003 3:13 pm Post subject: |
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| Spike wrote: | | Well until you try to recreate the error in hopes of providing us with more information...then yes it was necessary. |
Your opinion, but I disagree. What MiltyKiss didn't say anything that hasn't already been stated. And *seemed* to be only posted to call me a liar. And he's not an admin, and hasn't been involved in this thread until then. Besides, how would a screenshot help you anyway? The only reason I mentioned it, is because it would make be believed. Other than that, it would show that the location was there. Now it's not. Not sure how that would help.
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The point is you're saying there is an error and haven't made any effort to recreate it, or if you have you haven't made any effort to share the information you found with us.
What do you expect us to do exactly? |
Haven't made any effort to recreate it? Why should I make the effort to test your website? I really don't care that much or have the time and I don't feel like going through the trouble of looking up, and typing the info for the location again, which is why I haven't. Do you want to me submit erroneous information just to test the website?
Haven't made any effort to share information? I've shared everything I know. Look how long this thread is. I wish I could get back the time I spend in this thread, since it hasn't helped a thing. What else could I possibly tell you?
I don't expect you do anything. I just thought you might like to know about it and do as you please.
I participate in a hundred other forums, and I realize now how those with newbie status here are seen. |
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IguanaGrrl
Staff Member
Joined: 17 Jan 2002
Location: Sacramento, CA |
| 14. Posted: Wed Oct 29, 2003 3:28 pm Post subject: |
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| Slickone wrote: |
Haven't made any effort to recreate it? Why should I make the effort to test your website? I really don't care that much or have the time and I don't feel like going through the trouble of looking up, and typing the info for the location again, which is why I haven't. Do you want to me submit erroneous information just to test the website? |
You're the one reporting this error to us. We appreciate the sentiment behind it, but obviously unless we have screenshots, we can't deduce exactly where the problem is coming from.
The reason that you should make the effort is because you know exactly what steps you took that caused the error in the first place.
It would seem to me that if you 'really don't care that much', you would have dropped the issue long ago.
Like I said, we appreciate the thought, but what do you expect us to do about the problem? If we can't recreate the issue and you're not willing to post screenshots, then I guess the issue will remain unresolved and this thread will end.
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Spike
Administrator
Joined: 17 Jan 2002
Location: Denver |
| 15. Posted: Wed Oct 29, 2003 3:56 pm Post subject: |
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And then of course the error will probably happen again, thus causing you more frustration.
And it wouldn't matter if you were new here or you've been here for quite some time. We would still ask you to provide information for an error that you're reporting. It's called "helping out."
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Besides, how would a screenshot help you anyway? The only reason I mentioned it, is because it would make be believed. Other than that, it would show that the location was there. Now it's not. Not sure how that would help.
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Well, proof that an error did actually happen WOULD be nice. That way we at least have something to work with. What would be even better? You providing information for us. If you've been at many other forums and worked with computers for 20 years (and been on the internet for half of that) then you should know that programmers need other people to test their program and make sure it works, and those people report problems. It's not clear to me why you would report an error and that not bother with saying exactly what you did. You'd rather just point out that apparently we aren't treating you well. How exactly is that helping anything? We ask for information, you tell us you aren't going to help.
Does it honestly take that much time? No. You could even try to remember what you did before so (again) we have SOMETHING to work with. You clearly have enough time and care enough to continue posting in this thread, so why not alocate the time and effort you were going to spend arguing why you shouldn't have to test our website (but as a member of a free website that provides you information why wouldn't you be helpful as thanks for what we give you?) you could spend that 5 minutes by trying to remember what exactly you did.
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J Dogg
Administrator
Joined: 16 Jan 2002
Location: Sunnyvale, CA |
| 16. Posted: Wed Oct 29, 2003 4:13 pm Post subject: |
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I just want to clarify that we do test the website. However, our development staff is small, as we are all volunteers, and we don't have a dedicated test team. Because we are a free site, we rely on users to provide information.
http://www.ddrfreak.com/phpBB2/viewtopic.php?t=72691 great example of how users can be of benefit to us. This thread, however, doesn't help us with anything, except say that there might be something wrong w/ the site. No specifics, nothing to point us in any direction.
| Quote: | | I participate in a hundred other forums, and I realize now how those with newbie status here are seen. |
This has nothing to do with your newbie status. Instead, it has to do with the amount of information in this post we can work on. There's nothing useful in here except that you said my site hiccuped. That doesn't tell me anything. Anyway, I'm locking this. Post a new thread if you have new information.
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